Items purchased through

  • We guarantee all merchandise purchased through
  • If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund.
  • Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
  • No refunds after 30 days.

To return an item purchased through

  1. Pack the item in the original packaging and shipping box, if possible.
  2. Include the original packing slip or copy of the receipt and reason for the return.
  3. Label the package with the following address and ship via carrier of your choice.

Crailtap Canada

2433 Dollarton Hwy #105, North Vancouver, BC V7H 0A1


Send your order number and tracking number to

Obtaining Warranty Service for Manufacturer Defects

If you wish to make a claim under this warranty with respect to the product, please email